While not many SME digital agencies in South Africa make consistent quality a priority, as wholesale, white-label providers of standardised digital marketing services, Globital South Africa has decided it would be in our client’s best interests to pursue an internationally accepted quality management standard – and we’ve hired a full-time resource to ensure this happens.

As a newly established business rapidly gaining momentum in the local market, Globital South Africa understands that for many digital marketers, quality from wholesalers is an ever-present concern, and most have not enjoyed the benefit of working with partners that use the framework and tools required to ensure quality is improved on, that their needs are met consistently and that offer better efficiency and accuracy as time goes on. It’s a life-long process that not many businesses stick with past temporarily improving matters, let alone to create an ongoing culture of self-improvement.

In order to facilitate this self-improvement, Globital (the parent company of the Globital South Africa brand) is employing an Independent Quality Assurance Manager, Ali Sultan, across all service lines. Ali will sit above the various operations teams and report directly to the Globital Governing Board. He will be instrumental in our adherence to processes and standards as well as for future auditing and reporting, with the eventual long-term goal of achieving ISO 9001 QA accreditation.

It’s a solid and tangible investment we’re making in the quality of our products – and in turn, an investment in the services that you get to offer your clients. We understand that businesses need a certain level of quality and consistency to rely on when leveraging our services and this is the first of many steps we will be taking to give client’s that peace of mind.

Ali brings with him a wealth of experience in fields as diverse as information technology, project management, psychology, business mathematics, mobile app development, software engineering and more – making him uniquely qualified to make and implement recommendations in all the diverse areas of operation within the Globital South Africa business.

We look forward to working with him to make a discernible difference in the quality of your day to day business operations.