Setting up automated responses for the questions most commonly asked by your client’s customers on Google can help your clients become more efficient. Google consistently rolls out new updates and changes to make user experiences enjoyable and reliable. With this new feature, your digital agency’s clients will have fast access to the information they need, benefiting your client, their customer and Google all at once.
What Are Auto Responses?
With this new feature, your digital agency can set up a list of pre-populated questions and answers for your client’s most commonly asked questions. These FAQs will be linked to your client’s Google Business Profile and help customers when they initiate chats through their profile. The feature is set up in the style of a chatbot, with each question being set up with the appropriate response beforehand. Your client’s customers will automatically receive answers to their questions without waiting for a reply.
What Are The Benefits Of Auto Responses To Common Questions?
The addition of automated responses for commonly asked questions will result in many benefits for your clients. Some benefits include:
- Customer Satisfaction
When looking for answers to their questions and having difficulty finding or being unable to find them, your client’s customers can quickly grow frustrated. With fast, easy access to the information they seek, customers will find your client a reliable source of information and be more satisfied overall.
- Better Understanding Of Your Client
When a question is commonly asked by customers, it typically means that there is a gap in the information available about your client. Any misconceptions, misconceptions or fill in any information gaps about your client so that their customers better understand who they are, what they do and what they are all about
- Saves Time For Your Client
When your client is consistently answering the same questions (or your agency answering those questions on your client’s behalf), time is wasted. Instead, these questions can have answers ready to go. Time can be spent where it is really needed.
How Your Digital Agency Can Set Up Auto Responses To Common Questions On Google For Your Clients
Your digital agency can set up auto-responses for your clients in a few simple steps:
- Open your client’s My Business on Google
- Click on Customers > Messages
- Next, click Menu > Message Settings > Manage Frequently Asked Questions
- To start adding questions and answers, click +Add a question
Looking For Digital Marketing Resellers To Help Manage Your Clients’ Google Profiles And Other Marketing Services?
At Globital UK, we offer white label Google Ads management and other marketing services to digital agencies. Working side by side with us as digital marketing resellers, you have the opportunity to expand your services and deliver faster and on a much larger scale. If you’re interested in setting up automated responses to the common questions your clients are asked or are interested in finding out what a white label agency can do for you, don’t hesitate to get in touch. You can contact us at support@globitalmarketing.com.
